Frequently asked questions.

The things people ask us most, answered as plainly as we can.

Getting started

Farro is a hotel deal engine for people who travel on points. We watch award programs around the clock and let you know when a stay opens up for meaningfully fewer points than usual.

You do not need a huge stash. If you have any of the major transferable currencies (Amex, Chase, Capital One, Bilt, Citi) or points sitting in a hotel program, you are ready to use Farro.

OTAs sell you cash rates and take a cut. Farro shows you what a room costs in the program's own points, links you straight to the program, and never touches your points.

How the deals work

We continuously check live award availability across Marriott Bonvoy, Hilton Honors, World of Hyatt, and IHG One Rewards, and flag stays priced well below their normal points cost.

Every deal in Farro links directly to the hotel program. You book with your account, your points, and keep any status, credits, and free-night perks that come with it.

New deals get surfaced throughout the day. Voyager members can set custom alerts for specific regions and dates so they hear about matches immediately.

Most are real award availability that spikes and drops throughout the day. Some are limited-time promos. Either way, we do the watching so you do not have to.

Membership and billing

Traveller is $14.99 per month or $139.99 per year. Voyager is $29.99 per month or $279.99 per year. Enterprise is custom. All plans include a 7-day free trial on monthly billing.

Yes. You can cancel from your account in a couple of clicks and keep access through the end of your billing period.

We do not charge during the trial. If you cancel before day seven, you pay nothing.

Reach out within the first two weeks of a paid month or year and we will make it right. We would rather have happy travelers than reluctant subscribers.

Account and privacy

No. We never connect to your loyalty accounts. You bring your own points to every booking.

We only store what we need to run your account and send the alerts you asked for. Full details are in our Privacy Policy.

Yes, from your account settings. Email [email protected] if you run into any trouble and we will handle it for you.

Still stuck on something?

Email us at [email protected] and a person from our team will get back to you.

Visit the help center